Privacy Policy

This Privacy Policy explains how Fortune Panda Casino collects, uses, stores and protects personal information when you visit the website, create an account, use casino services or contact support. It also explains the privacy choices available to players in Australia, including how to request access, correction or deletion of personal information. We aim to handle information fairly, securely and only for legitimate business, service and legal purposes.

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Information we may collect

When you use Fortune Panda Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on the services you use, the actions you take and the legal checks that apply to online gambling services. You may provide some information directly, while other information is collected automatically when you use the website.

In this review

Account and identity information

This may include your name, date of birth, residential details, contact details, login information, account preferences and information needed to establish and manage your player account. We may also collect communications you send to support, including questions, complaints, feedback and information provided while resolving an account issue.

Verification information

To confirm identity, age, location or eligibility, we may request verification documents and related information. This can include information shown on identity documents, proof of address, information about the source or use of funds where appropriate, and records of checks completed during the account relationship. Verification information is handled for account security, compliance and fraud prevention.

Payment and transaction information

We may record deposits, withdrawals, wagers, winnings, refunds and other account transactions. Payment providers may process payment details on our behalf. We generally use transaction records to operate the account, provide accurate account information, investigate disputes, identify unusual activity and meet applicable legal or regulatory obligations. We do not need to use payment information for purposes unrelated to the service unless permitted or required.

Technical, device and usage information

When you access the website, we may collect information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you interact with the website. This information helps us maintain security, understand website performance, troubleshoot faults and improve the player experience.

Cookies and similar technologies

The website may use cookies and similar technologies to keep sessions working, remember preferences, support security, measure website use and help provide relevant functions. Some cookies are necessary for the website to operate, while others help us understand usage or improve services. You can manage or remove cookies through your browser settings. Disabling certain cookies may affect website functions, account access or the way some features operate.

How we use personal information

We use personal information for purposes connected with providing and protecting casino services. We seek to collect and use information that is reasonably necessary for the relevant purpose and avoid using it in ways that are incompatible with the reason it was collected.

To create, maintain and administer your player account.
To process deposits, withdrawals, wagers, account balances and other transactions.
To verify identity, age, location and eligibility to use the service.
To conduct security, anti-fraud, anti-money laundering and responsible gambling checks where relevant.
To provide customer support, respond to enquiries and manage complaints or disputes.
To communicate with you about your account, service notices, security matters, policy updates and important operational information.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a valid basis to receive them.
To monitor, test and improve website performance, functionality, security and user experience.
To detect, prevent and investigate unauthorised access, misuse, cheating, fraud and other potentially harmful activity.
To comply with applicable legal, financial, gambling, identity, record-keeping and law-enforcement requirements.
To establish, exercise or defend legal rights and to manage risks affecting the website or its players.

Where information is processed by a service provider, that provider may receive only the information reasonably needed to perform its function. Examples may include payment processing, identity verification, technical hosting, website security, customer support, analytics and communications. Service providers are expected to handle information securely and in line with applicable requirements.

We may also disclose information where disclosure is necessary to protect players, prevent unlawful activity, respond to a valid legal request or protect our rights and systems. We do not treat personal information as a product to be sold to unrelated third parties.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, secure systems, monitoring, authentication procedures and staff or supplier processes designed to protect confidential information. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access.

Personal information may be stored or processed by us or by service providers in Australia or another country, depending on the systems and services used to operate the website. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections.

We keep information only for as long as it is needed for the purpose for which it was collected, for account administration, dispute handling, security, business records or other legitimate purposes. Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

If you close your account, closure does not automatically remove every record associated with it. We may retain necessary information to complete outstanding matters, prevent repeat fraud or misuse, demonstrate compliance, respond to legal requests and meet mandatory record-keeping obligations. Access to a closed account may be restricted, but retained information remains subject to appropriate protections.

Marketing communications

You can choose not to receive promotional communications by using an unsubscribe option in the relevant message or by contacting support. You may still receive essential account, security, transaction or service communications because these are not marketing messages. Where appropriate, we may keep a record of your marketing preference so that your choice can be respected.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights may be subject to reasonable identity checks, legal exceptions, technical limitations or obligations to keep particular records.

Access: you may ask for information about the personal information we hold about you and, where appropriate, request a copy.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete personal information where there is no lawful or legitimate reason for us to retain it. Deletion may not be possible where records must be kept by law or are needed for security, dispute resolution or legal claims.
Marketing consent: you may withdraw consent to marketing communications at any time. This will not affect the lawfulness of marketing sent before consent was withdrawn.
Information about processing: you may ask general questions about how your information is collected, used or shared.

To exercise a data right or make a privacy request, contact support@fortunepandacasino.online. Please explain what you are requesting and provide enough information for us to identify your account and understand the request. We may ask for reasonable proof of identity before releasing, correcting or deleting information. This is designed to protect your account and prevent someone else from making a request in your name.

We aim to respond to valid privacy requests within a reasonable time. If a request is complex, requires consultation or is affected by a legal exception, we may need additional time and will explain the position where appropriate. If we cannot complete a request, we will generally provide an explanation, subject to security, confidentiality and legal restrictions.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, business processes or applicable requirements. The updated version will apply from the date it is published on the website unless a different date is stated. We encourage players to review this page periodically. If a change is significant, we may provide additional notice through the website or by using the contact details associated with your account.

By continuing to use Fortune Panda Casino after an updated Privacy Policy is published, you acknowledge the updated information practices described on this page, subject to your rights under applicable privacy requirements.